Financial Assistance

Help Paying Your Bill

iMediCare™ is committed to providing financial assistance to qualified patients.

Hospital Financial Assistance
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Medical Group Financial Assistance
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Outpatient Pharmacy Financial Assistance
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Financial Assistance (Charity Care)

Sutter Health is committed to providing financial assistance to qualified low-income patients and patients who have insurance that requires the patient to pay a significant portion of their care. The following is a summary of the eligibility requirements for Financial Assistance and the application process for patients who wish to seek Financial Assistance.

If you received hospital services in the Emergency Department at Sutter Lakeside Hospital or a Sutter Health Rural Health Clinic, the following categories of patients are eligible for Financial Assistance:

Patients who have a family income at or below 400% of the federal poverty level are eligible for Financial Assistance.

If you have received hospital services at any other Sutter Health hospital, the following categories of patients are eligible for Financial Assistance.

Patients who have no third-party source of payment, such as an insurance company or government program, for any portion of their medical expenses and have a family income at or below 400% of the federal poverty level.
Patients who are covered by insurance but have (i) family income at or below 400% of the federal poverty level; and (ii) medical expenses for themselves or their family (incurred at the hospital or paid to other providers in the past 12 months) that exceed 10% of the patient’s family income.
Patients who are covered by insurance but exhaust their benefits either before or during their stay at the hospital and have a family income at or below 400% of the federal poverty level.

How to Apply for Hospital Financial Assistance

You may apply for Financial Assistance using the application form that is available from Patient Financial Services, which is located at the Patient Access/Registration Departments at the Hospital, or by calling Patient Financial Services at 855-398-1633, or on the iMediCare™or Hospital website below. You may also submit an application for financial assistance by speaking with a representative from Patient Financial Services, who will assist you with completing the application.

Financial Assistance and Discount Policy Application - English (PDF)

Hospital Financial Assistance Policy

iMediCare™offer financial assistance to help low-income patients, insured patients with high medical costs and uninsured patients. Our policies provide:

Use the links below to read the Hospital Financial Assistance Policy, offered in multiple languages. If you have difficulty opening, reviewing or navigating the policy in your language, please contact us at 855-398-1633 or via email at ContactCenterCBO@iMediCare.org for translation services.

Full charity care to uninsured patients earning 400% or less of the Federal Poverty Income Guideline (FPIG).
Hospital discounts for uninsured patients who exceed 400% of FPIG.
Standard Uninsured Discount — 40% reduction of Billed Charges for Inpatient Services and 20% reduction of Billed Charges for Outpatient Services.
Rural Uninsured Discount — 20% reduction of Billed Charges for Inpatient and Outpatient Services at rural Hospitals. Sutter Lakeside Hospital and Center for Health, Sutter Coast Hospital, and Sutter Amador Hospital are rural hospitals.
A write-off of the Patient Responsibility amount for Hospital Services to insured patients earning 400% or less of the FPIG and with high medical costs (medical expenses over the past 12 months exceeding 10% of family income).
Payment plans with no interest charges to all patients.

Help for Patient with Disabilities

Please contact Patient Financial Services at 855-398-1633 if you would like to obtain a copy of this notice in an accessible format, including but not limited to large print, braille, audio, or other accessible electronic format.

ATTENTION: If you need help in your language, please call 855-398-1633 or visit the Patient Financial Services office at the hospital. Our telephone hours are 8:00 am to 5:00 pm, Monday through Friday. Aids and services for people with disabilities, like documents in braille, large print, audio, and other accessible electronic formats are also available. These services are free.

Medical Group Low Income Uninsured Program

Our Low Income Uninsured Program offers the following to patients seeking medically necessary care at our medical foundations:

Uninsured patients that earn equal to or less than 200% of the Federal Poverty Index Guidelines are eligible for free medical care.
Uninsured low-income patients that earn more than 200% of the FPIG are eligible for a program that limits their payment liability to 30% of their annual household income
Uninsured patients are eligible for a 20% discount off medical services.

Medical Foundation Charity Care and Low Income Uninsured Policy (PDF)(opens in a new tab)

Hospital Bill Complaint Program

The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.